Privacy Policy

Note: this policy is a good-faith draft covering our actual data practices, aligned with India's Digital Personal Data Protection Act, 2023. Have it reviewed by a lawyer before relying on it for a specific regulatory filing.

This Privacy Policy explains how TechpandaX ("we", "us", or "our") collects, uses, shares and protects personal data when you visit our website or use our solutions.

1. Information We Collect

We collect information you provide directly — such as your name, email, phone number, company and message content — when you fill out a contact, demo, resource-download or newsletter form, or enquire about our solutions, products or courses. We also automatically collect limited technical data (IP address, browser type, pages visited) via cookies and analytics tools.

2. How We Use Your Information

• To respond to enquiries and provide requested solutions, products or course information.
• To send updates, marketing communications or newsletters you've opted into.
• To improve our website, solutions and products.
• To comply with legal obligations.

3. Your Consent

Where we rely on your consent to process personal data — for example, marketing communications or non-essential cookies — you may withdraw that consent at any time by contacting us at hello@techpandax.com or using the unsubscribe link in any email. Withdrawing consent doesn't affect processing already carried out, or processing we're otherwise permitted to continue, such as responding to an enquiry you've already made.

4. Sharing of Information

We do not sell your personal data. We may share it with solution providers who help us operate our website and solutions (e.g. email delivery, hosting, analytics), bound by confidentiality obligations, or where required by law. Some of these providers may process data on servers located outside India; where that happens, we take reasonable steps to keep it protected consistent with this policy.

5. Cookies

We use cookies to operate the website and understand how it's used. See our Cookie Policy for details, including how to manage your preferences.

6. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose it was collected — for example, enquiry and lead data for as long as we may reasonably follow up, plus a limited period afterward — or as required by law, after which it is deleted or anonymised.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or erasure of your personal data, or withdraw consent, by contacting us at hello@techpandax.com. We will respond within a reasonable time.

8. Grievance Officer

If you have a complaint about how we handle your personal data, contact our Grievance Officer at hello@techpandax.com or L K Pride, 18th Main, 3rd Sector, HSR Layout, Bangalore 560100, Karnataka, India. We aim to acknowledge and address grievances promptly. If you remain unsatisfied, you may approach the Data Protection Board of India under the DPDP Act.

9. Children's Privacy

Our website and solutions are intended for businesses and working professionals, not children. We do not knowingly collect personal data from individuals under 18. If you believe a child has provided us personal data, contact us and we will delete it.

10. Security

We take reasonable technical and organisational measures to protect your data, but no method of transmission or storage is 100% secure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

12. Contact Us

For questions about this Privacy Policy, contact us at hello@techpandax.com, +91 79751 40202, or L K Pride, 18th Main, 3rd Sector, HSR Layout, Bangalore 560100, Karnataka, India.